September 30, 2019, posted in News
At this year’s EBACE conference in Geneva, Avinode was of course on the scene with our signature booth placed in the middle of the action. For those who aren’t familiar, EBACE is the annual gathering of the European business aviation community, meaning it’s swirling with business owners, executives, flight department personnel and other industry leaders. The conversations we get to have are rich with insights. This year, we decided we wanted to capitalize on all the wisdom in the room. The Paynode team performed a mini-survey on the visitors who stopped by our booth, with the question:
“What is your best advice for someone who is about to start a new venture in business aviation?”
When we returned home, we distilled all of the responses we received. These are the top 5 pieces of advice that kept coming up, again and again:
Show your passion and build trust
This goes for most things in life. Showing your passion will take you far. People want to be inspired. Furthermore, passion shows that you have “skin in the game” — you will make the extra effort because it matters to you personally. This is what will earn you trust from colleagues, clients and partners.
Focus on quality
In an industry that expects top-notch premium as a minimum, delivering quality is of course a non-negotiable. The surest way to deliver quality is to do things in a systematic way, so that you can repeatedly provide the same (excellent) service over and over again.
Do your research
Know your market, know your expected income, know how many potential customers you can acquire, know your costs. You can figure all this out by doing your research. Rather than starting out with just a dream and some gumption, start with a solid business plan and grow into it, year after year. But by all means, keep the dream and gumption alive.
Be professional, always
In this industry it’s essential to deliver top-notch service. A significant part of that is being professional and putting customer interests in front of your own personal opinion. Professionalism doesn’t mean you need to be robotic — the opposite, on fact. It involves a next-level amount of warmth, concern and compassion.
Get to know your customers
To serve your customer, you need to know them. If you know what your customer wants, you can stay one step ahead of their needs and continue to be their preferred supplier.
We could summarize this sage advice in the following way: care. Care about what you do, why you do it, and how you do it. Running a business is a huge challenge, but staying true to your motivations will see you through.
We’d like to thank everyone who came by our booth and shared their insights with us. Make sure to come visit us at NBAA2018 on October 16-18!